FAQs

  • Where does Bleu Hairouna Essentials currently ship to?

For the time being, we only ship domestically, within the United States.


  • My soap bar looks different than on the website...why?

Please note that due to the handmade nature of this soap, color shades and designs may slightly vary. Each loaf and bar is unique!


  • How long is the shelf life of my products?

Body butters, bath salts, body scrubs, and other products of the like are made-to-order, to insure the longest shelf life possible.


  • What if my items are damaged?

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping package to show some wear, however, if damage occurred to the items in your shipment, please contact our Bleu Hairouna Essentials Customer Service Department: (267) 362-9533 between the hours of 10:00 a.m. and 5:00 p.m, EST. Monday through Friday. Our customer service representatives will be happy to assist you.


  • My items are incorrect, what do I do?

If you received the wrong item on account of a packaging error on our part, we are more than happy to correct our error. Please contact us within 5 business days of receiving the item based on mail carrier’s delivery confirmation status. We will ship you the correct product & include a return label for the one that was incorrectly shipped.


  • Can I cancel my order?

Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has been shipped.


  • Do you have product samples?

We always include a free sample of one of our products. Unfortunately, due to the high nature of requests that we receive, we do not do separate orders for samples.


  • How do I track my order?

When your order is shipped, we will send you an email to confirm your shipment. A tracking number and link will be included in the email for your convenience.


  • Why isn't my credit/debit card being accepted?

Make sure that all of your information is correct (i.e. billing address and name match the bank's information). If you continue to have an error, please contact your banking institution.


  • How do I sign up for the Bleu Hairouna DIY Blog?

On the home page, located at the bottom  of the screen. Enter your email address and click the sign up button. DIYs are sent out once a week. We promise not to spam you with a bunch of emails!