FAQs

• DISCLAIMER: Our products are not approved by the Food and Drug Administration. They are not intended to to diagnose, treat, or prevent any disease. This notice is required by the Federal Food, Drug and Cosmetic Act.

ALLERGY TEST: We recommend you perform an allergy test for every product on a small patch of skin prior to using.  All products are exposed to: Coconut Oil, Shea Butter, and Sunflower Oil. If any discomfort occurs when using our products, please discontinue use immediately.

• Where does Bleu Hairouna Essentials currently ship to?

We currently ship to the following areas: United States, Canada, and the Netherlands.

• My soap bar looks different than on the website...why?

Please note that due to the handmade nature of this soap, color shades and designs may slightly vary. Each loaf and bar is unique!

• How long is the shelf life of my products?

Body butters, bath salts, body scrubs, and other products of the like are made-to-order, to insure the longest shelf life possible.

• Do you issue refunds?

We do not have a return policy and we only issue refunds if you receive a damaged product, or if your order has been misplaced by USPS during shipment. your refund will be sent back to the card that was used for purchase.

• What if my items are damaged?

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping package to show some wear and tear, however, if damage occurred to the items in your shipment, please contact our Bleu Hairouna Essentials Customer Service Department and attach a photo of the damage: www.bleuhairoun@gmail.com. Our customer service representative will be happy to assist you.

• My items are incorrect, what do I do?

If you received the wrong item on account of a packaging error on our part, we are more than happy to correct our error. Please contact us within 5 business days of receiving the item based on mail carrier’s delivery confirmation status. We will ship you the correct product & include a return label for the one that was incorrectly shipped.

• Can I cancel my order?

Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has been shipped. However, if you contact us BEFORE your items have shipped out, we will be more than happy to cancel your order for you.

• When will my order be shipped?

All domestic orders are shipped 2 - 5 business days after they are received. International orders are shipped 3 - 7 business days. Every order is shipped via USPS Priority Mail. (Philadelphia Orders are hand delivered within 1 - 2 days)

• How do I track my order?

When your order is shipped, we will send you an email to confirm your shipment. A tracking number and link will be included in the email for your convenience.

• Do you have product samples?

We always include a free sample of at least one of our products. Unfortunately, due to the high nature of requests that we receive, we do not do separate orders for samples.

• Why isn't my credit/debit card being accepted?

Make sure that all of your information is correct (i.e. billing address and name match the bank's information). If you continue to have an error, please contact your banking institution.

• How do I sign up for the Bleu Hairouna DIY Blog?

On the home page, located at the bottom  of the screen. Enter your email address and click the "Subscribe" button.  We promise not to spam you with a bunch of emails!

• How long will it take to restock?

We have a very small team and all of our products are handmade by our CEO Shanda. Every batch is made is made in small quantities. Restock information will be updated periodically via our Instagram @bleu.hairouna underneath the "RESTOCK' highlights tab.

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