Free Shipping on domestic orders over $75.00 Min. Purchase $100.00 for int'l orders
DISCLAIMER: Our products are not approved by the Food and Drug Administration. They are not intended to to diagnose, treat, or prevent any disease. This notice is required by the Federal Food, Drug and Cosmetic Act.
ALLERGY TEST: We recommend you perform an allergy test for every product on a small patch of skin prior to using. All products are exposed to: Coconut Oil, Shea Butter, and Sunflower Oil.
We currently ship to the following areas: United States, Canada, Netherlands, France, St. Vincent and the Grenadines, and United Kingdom.
Please note that due to the handmade nature of this soap, color shades and designs may slightly vary. Each loaf and bar is unique!
Body butters, bath salts, body scrubs, and other products of the like are made-to-order, to insure the longest shelf life possible.
All of our products are handmade/handcrafted and customized, because of this we do not issue refunds but we will gladly give a credit towards any of our products.
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping package to show some wear, however, if damage occurred to the items in your shipment, please contact our Bleu Hairouna Essentials Customer Service Department and attach a photo of the damage: firstname.lastname@example.org. Our customer service representatives will be happy to assist you.
If you received the wrong item on account of a packaging error on our part, we are more than happy to correct our error. Please contact us within 5 business days of receiving the item based on mail carrier’s delivery confirmation status. We will ship you the correct product & include a return label for the one that was incorrectly shipped.
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has been shipped.
We always include a free sample of at least one of our products. Unfortunately, due to the high nature of requests that we receive, we do not do separate orders for samples.
When your order is shipped, we will send you an email to confirm your shipment. A tracking number and link will be included in the email for your convenience.
Make sure that all of your information is correct (i.e. billing address and name match the bank's information). If you continue to have an error, please contact your banking institution.
On the home page, located at the bottom of the screen. Enter your email address and click the "Subscribe" button. DIYs are sent out bi-weekly. We promise not to spam you with a bunch of emails!