Free Delivery on orders of $65 or more! (Domestic only)
ALLERGY TEST: We recommend you perform an allergy test for every product on a small patch of skin prior to using. All products are exposed to: Coconut Oil, Shea Butter, and Sunflower Oil. If any discomfort occurs when using our products, please discontinue use immediately.
We currently ship to the following areas: United States, Canada, and the Netherlands.
Please note that due to the handmade nature of this soap, color shades and designs may slightly vary. Each loaf and bar is unique!
Body butters, bath salts, body scrubs, and other products of the like are made-to-order, to insure the longest shelf life possible.
We do not have a return policy and we only issue refunds if you receive a damaged product, or if your order has been misplaced by USPS during shipment. your refund will be sent back to the card that was used for purchase.
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping package to show some wear and tear, however, if damage occurred to the items in your shipment, please contact our Bleu Hairouna Essentials Customer Service Department and attach a photo of the damage: firstname.lastname@example.org. Our customer service representative will be happy to assist you.
If you received the wrong item on account of a packaging error on our part, we are more than happy to correct our error. Please contact us within 5 business days of receiving the item based on mail carrier’s delivery confirmation status. We will ship you the correct product & include a return label for the one that was incorrectly shipped.
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has been shipped. However, if you contact us BEFORE your items have shipped out, we will be more than happy to cancel your order for you.
All domestic orders are shipped 2 - 5 business days after they are received. International orders are shipped 3 - 7 business days. Every order is shipped via USPS Priority Mail. (Philadelphia Orders are hand delivered within 1 - 2 days)
When your order is shipped, we will send you an email to confirm your shipment. A tracking number and link will be included in the email for your convenience.
We always include a free sample of at least one of our products. Unfortunately, due to the high nature of requests that we receive, we do not do separate orders for samples.
Make sure that all of your information is correct (i.e. billing address and name match the bank's information). If you continue to have an error, please contact your banking institution.
On the home page, located at the bottom of the screen. Enter your email address and click the "Subscribe" button. We promise not to spam you with a bunch of emails!
We have a very small team and all of our products are handmade by our CEO Shanda. Every batch is made is made in small quantities. Restock information will be updated periodically via our Instagram @bleu.hairouna underneath the "RESTOCK' highlights tab.
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